Outside of illnesses or true emergencies, we require at least 24 hour notice for all sessions. This allows us to fill the scheduled time with another client, student, or class.

Within 24 hours of a session, there is no fee if you are able to reschedule within one week with your tutor.

Failure to cancel within this window will incur a forfeiture of the session from your package.

Services are non-refundable. 

8-packs have no expiration date.

In the event that your tutor is unable to meet at your scheduled time, you may choose to reschedule or we will provide a substitute tutor from our team.

First time clients will receive a bill due 48 hours before the first session.

Returning clients will receive subsequent bills due before the first session of a new 8-pack. 

A recurring $25.00 late fee will be applied to all overdue invoices.

Payment can be made through credit card, Venmo, or Zelle. 

Please pay invoices before services are rendered. 

Late pickup: Our teachers are paid by the hour for their time. If you are late picking up your child, you will be billed the prorated amount of an hour until you arrive. Our teachers also plan to end their sessions on time so that they can begin their next session, or go on their merry way. Thank you for understanding!

We understand - running late happens! If our teachers are late, we promise to make up the time either at the end of the session or in a subsequent session.